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Help & FAQs

Everything you need to know about orders, shipping, care, and returns

FAQs

Ordering

Can I cancel or modify my order?

If your order has not yet been processed for dispatch, we may be able to update or cancel it. Please contact us as soon as possible at support@santhome.co with your order number.

What if I entered the wrong shipping address?

Please email us immediately. If your order has not shipped, we can update the address. Once dispatched, we are unable to redirect the parcel.

I didn’t receive a confirmation email. What should I do?

Please check your spam or promotions folder. If you still cannot find it, contact us and we will resend your confirmation.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.

Shipping

What countries do you ship to?

We ship within Spain and to selected international destinations. Available shipping regions and rates are displayed at checkout.

How long will it take to receive my order?

Orders are typically processed within 1–3 business days. Delivery times depend on your location and will be provided at checkout and in your shipping confirmation email.

Returns and Refunds

How do I return a product?

To request a return, please email support@santhome.co with your order number and reason for return. Items must be unused and in original packaging.

How long do I have to return an item?

Returns are accepted within the period stated in our Refund Policy. Please refer to that page for full details.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

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