Where we ship
SantHome ships from Spain to Spain, the European Union and selected international destinations. Available destinations and rates are shown at checkout for your address before you confirm payment.
Processing time
Orders are processed within 1 to 3 business days, excluding weekends and Spanish public holidays. Orders placed after 16:00 CET are processed the following business day.
Delivery estimates
- Spain and the EU: 3 to 7 business days after processing
- International: 7 to 14 business days after processing
These are estimates rather than guarantees. Customs inspections, carrier delays and weather can extend them.
Shipping costs
Shipping is calculated at checkout based on your delivery address and the contents of your basket. The full cost is shown before you confirm payment. We do not add handling fees after checkout.
Orders that arrive in more than one delivery
Some products are held at our own premises in Sant Pol de Mar and shipped by us. Others are shipped directly by our supply partners, most of them within the EU. If your order contains both, it may arrive in separate deliveries on different days. You are never charged more than once for shipping because of this.
Tracking
Tracking details are emailed to you once your order ships. Tracking information can take up to 48 hours to become active with the carrier. If you have no tracking 5 business days after your order confirmation, email support@santhome.co with your order number.
Customs and duties
Orders delivered within mainland Spain, the Balearic Islands and the EU are not subject to import duties. The Canary Islands, Ceuta and Melilla lie outside the EU customs and VAT area, so deliveries there may be subject to local import taxes (IGIC or IPSI) and customs processing. Orders delivered outside the EU may attract customs duties or import taxes, which are the responsibility of the customer and are not included in the price paid at checkout.
Damaged deliveries
If a parcel arrives visibly damaged, sign for it as damaged where the carrier gives you the option, and contact us within 48 hours of delivery with photographs of the item and the packaging. See our Refund Policy for how we resolve these.
Questions
Email support@santhome.co or call +34 651 013 110, Monday to Friday, 9:00 to 18:00 CET.
This page summarises our Shipping Policy, which is the binding version.
